Terms of use

Setflow is a platform connecting individuals and companies in the creative industry, film, music, design, photography, events, and related fields. These terms describe every module of the platform and the rules that apply to its use.

Setflow is an intermediary: a place where parties find each other, agree terms and keep the paperwork for a job. Setflow is NOT a party to the contract you conclude with another user, is not an employer, is not an agency, and does not represent either side.

The engagement contract arises solely between users. Setflow does not guarantee the quality, accuracy or lawfulness of the services, equipment, venues or content that users offer, and does not verify every statement a user enters in their profile. The checks that do exist (company verification, phone verification) confirm only what they explicitly state and are not a recommendation.

Quotes, quote acceptance, the calculator and the documents generated on the platform are a tool for recording what the parties agreed. Their legal validity, tax treatment and enforcement are the responsibility of the parties themselves.

By signing up you create a user account tied to your email address and password (stored exclusively in hashed form). Every account belongs to one organization (a company or sole proprietorship), the organization carries the subscription plan, monthly limits, and team data.

You're responsible for the accuracy of the data you enter, the security of your account credentials, and the content you post in your profile, listings, messages, and offers.

Your profile is your business card on the platform. There are two types: provider/freelancer (offers services, has a title, description, skills, portfolio examples) and client (looks for services).

You can make your profile public (visible in Search) or private (visible only to you) at any time, the change is instant. A public profile appears in search results by city, skills, and category.

Search is a public database of all profiles marked as public. Other users can find your public profile via filters by city, skills, or category, and contact you through Messages.

On the marketplace board you can post what you're looking for ("Looking for"), e.g. a specific person, crew, or equipment for a project, or what you're offering ("Offering"), including listings in the Events category. Every listing must comply with the conduct rules in the "Platform conduct" section and can be reported if it doesn't.

My Equipment is your personal record of technical gear, cameras, lighting, sound, accessories, and more, organized by category. For each item you can generate a QR code for easier physical tracking and scanning when checking equipment in or out.

Items from My Equipment can be linked to the offer calculator, so when you build an offer you pick directly from your inventory, with a completeness check for kits (e.g. whether all parts of a kit are in stock).

For organizations that have access to the rental module (depending on organization type and plan), equipment from My Equipment can be rented out to third parties with special packages and prices (e.g. fixed-price equipment packages with compatibility checks for additional equipment). Rental jobs, like standard offers, are activated and tracked through the offers and coupons system.

The offer calculator is used to put together a detailed or simplified offer with service/equipment line items, with optional discounts (including discounts by number of engagement days), markup, deposit, and estimate. The finished offer is sent to a client you've already contacted through Messages.

The client can accept or decline the offer. Setflow facilitates communication and formalizing the offer, but is not a party to the agreement users make with each other and does not guarantee the job will be carried out, financial and legal arrangements (payment, deadlines, on-set obligations) are the sole responsibility of the parties making them.

When the client accepts the offer, it moves to "accepted" status and becomes a project, from that point on, the platform treats the job as active, not just an exchange of offers.

An accepted project (on Pro or Team) unlocks the production workspace: Crew (assigning team members to roles), Stripboard (organising scenes and shoot days), Call sheet (the daily schedule for the crew), Pre-production (documents and preparation) and Floor plan (the spatial layout of the set).

In the Collaborators section you keep records of clients (CRM contacts you do business with, you can send each one a new offer directly) and collaborators/crew (other platform users you've previously worked with on a project, you can access their profile or send them a message). If a client's email matches an existing registered account, that client also gets quick access to their profile and messages.

Messages enable direct communication with other platform users. You can delete a conversation at any time, deletion only removes the conversation from your view, not from the other party's view.

Any conversation can be reported if it contains inappropriate communication, the report includes a text transcript of recent messages for our team's review.

The platform has four tiers. Free lets others find you: a public profile, portfolio, search and receiving quotes, with monthly quotas for messages and deals. Pro unlocks the tools for working on your own: the production workspace, the full calculator, analytics, exports and document branding. Team unlocks everything that involves more than one account: seats for members, unlimited collaborators and crew per project, shared inventory and your company logo on documents. Enterprise is Team with higher limits and contractual additions (multiple brands, SLA, a separate data processing agreement); in terms of features it does not differ from Team. The exact list of limits and features per tier is shown on the Subscription page and always matches the state of the system.

Paid plans are currently activated exclusively via a coupon code entered in Settings → Subscription, online card payment isn't available yet, but it's coming later. A coupon activates the plan for the period defined by the coupon itself; once it expires, the account reverts to the Free plan unless a new coupon is activated.

Once online payment is available, Pro/Team can be paid in two ways: (1) a monthly subscription that renews automatically and can be cancelled at any time without penalty, running to the end of the month already paid; or (2) an annual plan at a lower rate than monthly, with a 12-month commitment, payable either in full up front OR in 12 monthly instalments, at your choice. Regardless of how the instalments are paid, the commitment runs for the full agreed term (12 months); early termination before that term ends is subject to a fee of about 25% of the remaining contract value. The exact amount and how it is charged are shown clearly BEFORE you confirm the purchase of an annual plan, not afterwards.

For projects where the client chooses to pay through Setflow (protected payment, funds are held until delivery is confirmed), the platform charges a 10% fee on the job amount. This option isn't active yet (waiting on integration with a real payment provider), until it is, the only payment method is a direct arrangement between the parties, with no platform involvement or fee.

The Feedback & Reports page is for submitting feature suggestions and reporting technical issues (bugs), it's separate from reporting a user/listing/conversation for a rule violation, which is done directly from the profile, listing, or conversation. The Help page contains guides and answers to the most common questions about using the platform.

To keep Setflow a safe space for everyone, the following is prohibited: impersonation (using someone else's identity, portfolio, or company), harassment, threats, or inappropriate communication toward other users, posting inappropriate, offensive, or misleading content in a profile or listing, and misusing the marketplace board to advertise unrelated products/services.

Any profile, listing, or conversation can be reported using the "Report" button, the report goes to our team (moderators and administrator) for review. An account isn't automatically deleted based on a single report: deletion is only considered once multiple reports have been independently reviewed and confirmed as valid, which prevents abuse of the reporting system in bad faith. Moderators can only request a profile's deletion, the final decision (approval or denial) is always made by an administrator.

Any user can block another user from a profile or a conversation. After blocking, messaging stops in both directions, the block is visible and takes effect only for you (the other party doesn't get a notification), and you can lift it at any time from Settings → Blocked.

The content you upload (photos, video, music, text, logos, documents) remains yours. We claim no ownership of it.

By uploading content you grant Setflow a non-exclusive, royalty-free, transferable licence to store, display and resize/process it solely in order to run the platform: showing it on your profile and in search, generating thumbnails and PDF documents, and technical processing for storage. The licence ends when you delete the content, except to the extent it has already entered backups or documents the other party has downloaded.

You warrant that you have the right to upload the content you upload, including the consent of the people shown and of the rights holders. For portfolio content this also means you have the right to present it as your work, with any agreed credits. There is a separate page for copyright infringement notices.

A rating can only be left after real collaboration recorded on the platform (an accepted quote). This is deliberate: it prevents invented ratings, bought praise and revenge ratings from someone you never worked with.

A rating must be a truthful account of your own experience. Exchanging, buying or conditioning ratings is prohibited. Ratings that break these rules are removed, and repeated breaches lead to suspension of the account.

The platform is provided "as is". We work to keep it running continuously and correctly, but we do not guarantee uninterrupted availability, freedom from errors, or that search results and recommendations will match your expectations. Planned and unplanned downtime is possible.

To the extent permitted by law, Setflow is not liable for: damage arising from the relationship between users (non-payment, non-performance, disputes over quality), lost profit, lost business or indirect damage, nor for data loss caused by circumstances beyond our control. Nothing in these terms excludes liability that cannot be excluded under mandatory law, including liability for intentional damage and gross negligence.

Where liability is nevertheless established, Setflow's total liability towards a single user is limited to the amount that user paid in subscription fees in the twelve months preceding the event giving rise to the damage. For users on the free plan that amount is zero.

If a third party brings a claim against Setflow because of content you posted, your breach of these terms, or your relationship with another user, you undertake to reimburse the reasonable costs we incur as a result, including legal defence costs. We will notify you of such a claim without delay and give you the opportunity to take part in the defence.

You can close your account at any time from Settings. Deletion starts a retention period in the Bin, after which the data is permanently erased; documents the other party has already downloaded remain with them.

Setflow may temporarily restrict or permanently close an account in the event of a breach of these terms, impersonation, abuse of other users, or where required by law or by a decision of a competent authority. For serious breaches the measure may be immediate; otherwise it is preceded by a warning and an opportunity to put things right. You can appeal a measure through Support, and the appeal is reviewed by a person other than the one who took the original decision.

If an account is closed by our measure for breach of the terms, the subscription paid for the current period is not refunded. If you close the account yourself, the subscription runs to the end of the paid period.

An independent account requires a minimum age of 16. A person under 18 may only be represented on the platform through a parent or guardian account, which confirms consent and is responsible for the communication and the agreements. A profile representing a minor must be marked as such.

Contact with a minor goes exclusively through the guardian account. Misuse of this feature leads to permanent closure of the account and, where required by law, a report to the competent authority.

The subscription is paid in advance for the chosen period and renews until you cancel. Cancellation is possible at any time and takes effect at the end of the period already paid; the paid period runs to its end.

If you are a consumer in the European Union, you have the right to withdraw from the contract within fourteen days of conclusion, without giving a reason. If you expressly request that the service start immediately (which is the case when you use paid features straight away), you acknowledge that the right of withdrawal lapses once the service has been fully performed, and that you will pay a proportionate amount for the period used before withdrawal.

Prices may depend on the country you access from and are shown inclusive of all mandatory charges before you confirm the purchase. Price changes do not affect a period already paid for and are announced before renewal.

The processing of personal data is described in the Privacy Policy, which forms part of these terms. It sets out the legal basis for processing, retention periods, the processors we entrust data to, and your rights, including access, rectification, erasure, portability and objection.

You can download your account data in a machine-readable format at any time from Settings. Data-related requests go through Support.

Neither party is liable for failure to perform caused by events beyond its reasonable control: infrastructure and hosting outages, cyber attack, natural disaster, war, strike or a decision of a competent authority. Obligations are suspended for the duration of such an event, and the affected party informs the other without delay.

These terms are governed by the law of the French Republic, excluding its conflict-of-law rules. If you are a consumer, this does not remove the protection given to you by mandatory rules of the country of your habitual residence.

Before starting proceedings we undertake to attempt an amicable solution in good faith through Support, within thirty days. Failing agreement, the competent court is in France, at the provider's registered seat. A consumer in the European Union may also use the online dispute resolution platform and the competent consumer mediation body.

The terms are available in several languages for clarity. In the event of a discrepancy between versions, the French version prevails, except where a mandatory rule of your country of residence provides otherwise.

If any provision proves void or unenforceable, the remaining provisions stay in force and the void provision is replaced by one with the closest permissible effect. These terms, together with the Privacy Policy and the cookie rules, constitute the entire agreement between you and Setflow regarding use of the platform.

These terms may change as the platform grows and new features are added. We'll announce significant changes within the app before they take effect. Continuing to use the platform after a change is considered acceptance of the new terms.